May 17, 2019
BBW MEMBER INTERVIEW WITH: Yara A Osler, Vice President, Business Development Banker at Capital One
What is your name and occupation?
Yara A Osler, Vice President, Business Development Banker at Capital One
How long have you been a Boston Business Women’s Member?
2+ years
Were you born and raised in Boston? If not, what brought you here?
I was born in Brasilia, Brazil and visited Boston as a teenager. I immediately fell in love with Boston’s energy and moved here in 1994. Many years later, I am still in love with Boston’s innovation, education and entrepreneurial buzz.
Tell us more about your job or company and what led you to your career?
As a business owner of an accounting and bookkeeping company, I understand the pain points of managing and growing businesses and how to leverage banking solutions to solve business problems. After many years of working with many banks, both as a business owner and for my clients, I joined Capital One to support businesses from the banking side. At Capital One, I am able to develop deep relationships with local business owners to understand their business, cash flow, market dynamics, and more—and ultimately provide them with the best guidance to fit their needs. I regularly meet with my clients to discuss their unique pain points and concerns and work with them to growth and profitability through cash management and lending. Specialties: Escrow Account Management, Treasury Services, Payments, Business Lending including SBA 504, 7A & Express.
What would your clients say about you and your company?
Three words come up often when my customers describe me: Trustworthy, knowledgeable and caring. I serve my customers with humility and a deep respect for my responsibility in helping them achieve their goals and realize their dreams. What some people don’t know about Capital One is that we are still founder-led, making us uniquely positioned to serve and innovate on behalf of small businesses. At Capital One, our focus is on re-imagining the way people and businesses manage their money, so they can make smarter financial decisions that put them on a path to success and growth.
What is the best advice you’ve ever received?
When in doubt, assume good intent! It is really easy to perceive unclear communications or actions as negative. Once I started practicing assuming good intent and asking clarifying questions, the depth and quality of my relationships grew exponentially!
What is your favorite book?
“What Got You Here Won't Get You There” by Marshall Goldsmith. It helped me understand that my natural talent would only take me so far, and gave me the tools to take my career and relationships to the next level.
What is your secret weapon? An app, a tool, a organization method, anything?! (Can be a personal or professional life tool)
Understanding that not knowing how to do something is the step that precedes knowing how to do something. It sounds simple but this philosophy keeps me motivated and positive when I am faced with new opportunities.
What advice would you give to your younger self?
The passage of time is the one thing you cannot control, but you can control how you allocate your time. Stop to define your values periodically and make sure you allocate your time and energy accordingly.
How do you enjoy your free time?
I love spending time with my family and friends. Most days above 70 degrees you will find us boating on the Charles River or Boston Harbor.During the cold months, I enjoy cooking for my family and friends.
What is something that not many people know about you?
I love motocrossing, SCUBA diving, water-skiing and other almost extreme sports.
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